Return & Exchange Policy

Last updated: October 1, 2026

Thank you for shopping with kiri-studio.com. We want you to love your purchase!

Because we offer a mix of custom, print-on-demand, and small physical goods, our return and replacement options vary by item type. Please review our category guidelines below before reaching out:

1. Patches

Policy: Damaged Goods Replacement

Details: If a patch arrives defective or damaged, we will gladly arrange a replacement. To keep shipping costs from exceeding the item's value, we do not require you to physically mail the item back. However, to qualify for a replacement, we ask you please email a clear photograph of the defect to info@kiri-studio.com within 14 days of delivery. We do not issue cash refunds for these items.

Sew-On vs. Iron-On Mix-Ups Policy: Exchange

We want to make sure you get the right patch for your project! If you accidentally ordered a sew-on patch but meant to order an iron-on version (or vice versa), we are happy to help you swap it. Please contact us within 14 days. If the alternative format is currently in stock, we will send it out to you. If it is out of stock, we will notify you so you can select another design.

2. Keychains

Policy: Damaged Goods Replacement

Details: If your keychain or accessory arrives broken, scratched, or structurally damaged during transit, we will replace it free of charge.

How to request: Send an email to info@kiri-studio.com within 14 days of delivery. Please include your order number and a quick photo of the damage. We will fast-track a brand new replacement to you.

3. Custom & Personalized Items

Policy: Final Sale

Details: Any item that has been customized with personalized text, specific color alterations, or bespoke design elements cannot be returned, exchanged, or refunded once production begins. Please double-check all spelling and customization choices before checking out.

4. Apparel & Print-on-Demand Goods

Fulfilled via Production Partners

Policy: Damaged Goods Replacement

Details: Many of our larger apparel and home goods are manufactured custom-to-order through our printing partners. Because these are built dynamically, we cannot accept traditional returns or exchanges for buyer's remorse or sizing mistakes.

Manufacturing Defects: If your print-on-demand item arrives with a printing error, a misprinted design, or structural manufacturing defects, please contact us within 14 days with a photo. We will coordinate directly with our printing facility to have a corrected item manufactured and shipped to you immediately at no additional cost.

5. How to Initiate a Claim

If you experience any issues with your order, please do not mail items back to the return address listed on your package package shipping label without reaching out first. Contact us at info@kiri-studio.com with:

- Your Order Number

- A description of the problem

- Clear photographs of any damaged or incorrectly printed items

Our team will respond within 2–3 business days to arrange your refund, replacement, or correction plan.